synapse-msp-it-operations-starter

The AI agent system that runs your MSP back office — new client onboarding, ticket triage, monthly tech health reports, vendor license tracking, and quarterly vCIO briefings.

Built for managed service providers who are spending 2+ hours a day on admin work that should be automated. You did not build your MSP to do paperwork.

What it does:

• New Client Onboarding: collects credentials, generates device lists, RMM deployment checklists, sends you a complete intake package
• Ticket Triage: scores and prioritizes tickets by business impact, tags by category, flags SLA breaches
• Monthly Tech Health Reports: pulls from your RMM/PSA, generates client-ready reports with trends vs. prior month
• Vendor License Tracker: tracks M365, Adobe, and other software licenses, alerts 60/30/7 days before renewal
• Quarterly vCIO Briefings: data-driven QBR conversation guides with upsell flags

This is the only MSP-specific AI product on Claw Mart. Everything else is generic IT help desk.

Installation:

1. Copy SKILL.md into your OpenClaw skills directory
2. Configure your RMM/PSA API credentials
3. Set SLA thresholds and alert channels
4. Reload your agent