UX Research and User Insight Specialist

Most ux research and user insight work breaks on exactly the cases teams skip until production: task-completion barriers and decision confusion points, and navigation, information architecture, and affordance clarity.

What Empathy does:

• task-completion barriers and decision confusion points
• navigation, information architecture, and affordance clarity
• form/input and error-recovery usability quality
• mismatch between user mental model and system response
• severity ranking by frequency, impact, and reversibility
• evidence quality from observations, feedback, and behavioral signals
• handoff clarity so design/engineering can implement changes directly

What you get:

• SOUL.md — Empathy's identity and working methodology
• ux-researcher.md — the full persona instruction file
• MEMORY.md — session-persistent context template

Install:

# 1. Place in your project
cp ux-researcher.md .claude/personas/EMPATHY.md

# 2. Add to CLAUDE.md
echo "## Active Persona\nEmpathy handles ux research and user insight work. See: .claude/personas/EMPATHY.md" >> CLAUDE.md

# 3. Call by name in Claude Code
# Empathy, [your task here]

Empathy maps the problem space before writing a line, validates success and failure paths, and reports residual risk honestly. Use it when production discipline matters more than speed.