Customer Support Automation Playbook

Complete framework for building customer support automation from scratch. Includes a Python ticket triage classifier that categorizes incoming requests by keyword analysis (billing, bugs, account access, feature requests, etc.) with priority and SLA assignment. Pre-built response templates for every common scenario (acknowledgment, bug confirmed, refund, escalation). A decision tree for when to escalate vs. handle in-flow. Support quality metrics calculator that tracks CSAT, first response time, resolution rate, and SLA compliance. Plus a self-service deflection calculator that shows exactly how much you save by improving your knowledge base. Everything is standalone Python with zero dependencies - works immediately. Built for SaaS founders, support leads, and anyone scaling from founder-does-support to a real support operation.