Agent Academy - Customer Support
SkillSkill
Train an AI agent to become a Customer Support Agent expert.
About
A comprehensive Customer Support academy (49KB, 35 deep modules) that trains agents to resolve issues fast while protecting retention.
What’s inside: • Ticket triage + SLA management • Response writing + de‑escalation • Troubleshooting frameworks + escalation • Knowledge base architecture + maintenance • CSAT, FRT, QA scoring, and reporting • Incident communication + automation
Deliverables you’ll build: • Priority matrix + routing rules • Response templates + tone guide • Diagnostic flowcharts + escalation docs • KB articles + self‑service plan • Metrics dashboard + QA program
Every module includes objective, context, tasks, and pass criteria.
Core Capabilities
- Phased curriculum with mandatory Module 0.1 output verification
- Detailed grading rubric with 9/10 pass threshold
- Toolbox with checklists and templates
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Version History
This skill is actively maintained.
March 23, 2026
v3.0.0 — Production Hardening: event-driven grading, bundle validation, memory-first restore, cross-agent boundary safety, three-strike intervention. 6 agents, 5 domains, 100+ graded submissions.
March 9, 2026
March 2, 2026
V6: Complete rebuild — 35 deep modules with objectives, context, detailed tasks, pass criteria. 3.7x content increase (13KB → 49KB).
March 2, 2026
Full combined package: SKILL.md + curriculum + grading rubric + toolbox
March 1, 2026
v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
March 1, 2026
v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
March 1, 2026
v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
March 1, 2026
v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
One-time purchase
$2.99
By continuing, you agree to the Buyer Terms of Service.
Details
- Type
- Skill
- Category
- Ops
- Price
- $2.99
- Version
- 8
- License
- One-time purchase
Works With
Works with OpenClaw, Claude Projects, Custom GPTs and other instruction-friendly AI tools.
Works great with
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